Question 1

Are MASH Cosmetics formulas genuine and safe to use?

Accepted Answer

Yes. MASH Cosmetics formulas are developed around well-established actives — Niacinamide, Vitamin C derivatives, Glycolic Acid, Hyaluronic Acid — chosen and dosed for reactive and Asian skin barriers, with everyday use in the Pakistani climate in mind. As with any active skincare, we recommend a patch test before first use.

Question 2

Why are MASH formulas specifically tailored for Pakistani climate?

Accepted Answer

High humidity, extreme heat, and solar intensity in cities like Lahore, Karachi, and Multan cause heavy sweat and lipid oxidation. Western formulas often use heavy occlusives that clog pores in high humidity. Our lightweight bio-fermented vehicles allow active ingredients to absorb deeply without sticky residue.

Question 3

Do you offer Cash on Delivery (COD) across all cities in Pakistan?

Accepted Answer

Yes, we provide Cash on Delivery (COD) nationwide across Lahore, Karachi, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and over 150+ smaller cities and towns via TCS, CallCourier, and Leopard Courier.

Question 4

How long does delivery take and what are the shipping charges?

Accepted Answer

Standard delivery takes 24-48 hours for Faisalabad and 2-3 business days for rest of Pakistan. Shipping is completely FREE on all orders over PKR 2,500. For orders under PKR 2,500, a flat nominal delivery fee of PKR 199 applies.

Question 5

Can I use Niacinamide and Vitamin C together in the same routine?

Accepted Answer

Yes! MASH bio-stabilized 10% Niacinamide Serum uses a pH-neutral vehicle that pairs safely with Vitamin C or Alpha Arbutin without neutralizing or causing facial flushing. For optimal absorption, apply Niacinamide first, wait 2 minutes, then follow with your hydrator or sunscreen.

Question 6

In what order should I apply my skincare products?

Accepted Answer

The general rule of thumb is thin to thick: 1) pH-Balanced Gentle Cleanser, 2) Bio-Active Serum (Niacinamide / Hyaluronic), 3) Barrier Repair Moisturizer, 4) Invisible Sunscreen (Morning only).

Question 7

What if my skin is ultra-sensitive, acne-prone, or prone to rosacea?

Accepted Answer

All MASH Cosmetics formulas are fragrance-free, paraben-free, and formulated with soothing botanicals like Centella Asiatica, Allantoin, and Madecassoside. However, if you are introducing active ingredients for the first time, we recommend patch-testing behind your ear for 24 hours.

Question 8

Is purging normal when starting an active serum?

Accepted Answer

Mild purging (small whiteheads in areas you usually break out) can occur during the first 7–14 days as cell turnover accelerates. This is a normal detox process. If irritation or redness persists beyond 2 weeks, contact our support team immediately.

Question 9

What is your 14-Day Skin Guarantee & Return Policy?

Accepted Answer

We stand behind every formula. If a product causes an adverse allergic reaction or arrives damaged, you can request a full replacement or refund within 14 days of delivery. Simply WhatsApp our support line with your order number and photos.

Question 10

How are refunds processed for Cash on Delivery orders?

Accepted Answer

For COD orders, refunds are dispatched directly to your bank account, JazzCash, or EasyPaisa wallet within 48 hours after return inspection approval.

Frequently Asked Questions

Speak Directly With Our Support Team